THANK YOU FOR YOUR PURCHASING.
If the products received are broken, we offered one to one exchange without any additional cost and refund it the products doesn’t meet your expectations.
Return & Refund Process :
- Your have 3 days to claim, starting form the day you received the product.
- Please do contact us thru whatsapp or email
State the problem occured, your name, address, and order number, together with the payment proof. Without these details, we cannot process your claim
- If need exchange products, please send back the item received to our warehouse. Once received, we will deliver new item. Same goes to claim refund, we will only do refund once we received the return item. We will bear the courier charge.
- Please allow us 2-3 working days to make the refund.
- Do not hesitate us if you still not received the refund after 3 working days.
Frequently Asked Questions :
1. When I can start claim?
You may start claim once received the item, but must within 3 days.
2. When the claim will be received?
For exchange product, it may take up to 7 working days, while for refund, it may take up to 3 working days
3. What should I do to claim?
Just contact our person in charge thru whatsapp 010-3000323, our email at firstname.lastname@example.org and state your issues
4. In what condition I can make claim?
You may claim if the item received is broken, missing, or different from your order
5. Who will bear the return cost charge?
We will bear the cost.
6. What courier service do you use?
We use courier service form Pos Laju.
7. Can I make the claim after 3 days received the product?
We are very sorry to accept any claim after the time given. We considered everything is OK after 3 days.